Policies & Mission

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday - Friday: 7 a.m. – 7 p.m. Times vary daily
Saturday Appointments: Available every 6 weeks

Mission

At Aurora Orthodontics & TMJ our motto is: Excellence in a Friendly, Caring Atmosphere.

We desire to serve our patients with the highest level of ethical and technical standards. This creates an extraordinary opportunity, for our patients, to experience results that are not possible with a traditional orthodontic approach.

Appointments

Most people seeking orthodontic treatment have other important obligations during the day, such as work or school. We value your time both as a parent and a patient and make every effort into designing our scheduling system. As you can imagine, a well-organized schedule requires considerable structure tempered with flexibility. Since our younger patients are of school age, it is unavoidable that some school will be missed although we would like to help you keep this to a minimum.

When active orthodontic treatment begins, each patient is seen every few weeks and some of these appointments will inevitably conflict with work or school schedules. Once treatment is underway, we have designed our treatment techniques to save you time by seeing you every several months. School excuses can be provided for each appointment and it is important for the patient to turn these in at school.

Arrival time: Because our schedule is carefully crafted, your early or late arrival can pose a problem. In fairness to the other scheduled patients, we see patients according to appointment time not the arrival time in the office.

School: To be fair to all patients, we alternate appointments during school months. Most students only need to come to the office a few times during the school year. We have checked with each of the school districts and your appointments in our office are allowed medical excused absences, which we will be happy to provide to you.

Adjustments: During your treatment the adjustments are usually completed quickly even though they may be quite technical in nature. We have tried to design treatment methods that minimize the appointment intervals and your convenience.

Emergencies: Patients with pain, swelling, or bleeding should call our office to determine if they need to be seen by one of our office staff. A referral may need to be made to your dentist or another specialist for treatment in cases of trauma.

Repairs: Appointments for anything loose, lost or broken are scheduled during school hours to allow us time to make necessary adjustments. Call us as soon as you notice anything loose or broken to avoid swallowing something you shouldn’t.

Long Appointments: These are usually few in number and are always scheduled during school hours to allow us time to make necessary adjustments. In this way, an entire afternoon is not committed to one or two patients, but rather, is scheduled to accommodate as many families as possible for after-school appointments. If you should ever wish to come to the office during a quieter time, please ask to schedule an appointment during school hours.

Missed Appointments: We realize that once in a while unforeseen circumstances arise which necessitate a change in appointments, or causes you to overlook an appointment. We will always do our best to reschedule your appointment as soon as possible in those situations, although this may require waiting several weeks. An appointment during school hours may be arranged sooner. Missed appointments or numerous appointment changes will inevitably result in an extension of your treatment time.

Click here to download our appointment policy form.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. If you have any questions, our courteous staff is always available to answer them.